CollectPlus, the UK’s largest independent store-based delivery and returns service, has reached its 7,000th store milestone with Norwich-based Hannants Convenience Store, owned by John & Michelle Grimble, joining the brand’s parcel network in November.


The CollectPlus network, operated by PayPoint, has enjoyed year-on-year growth of 23% since 2016 and celebrated the delivery of its 100 millionth parcel in September. PayPoint continues to expand this network, with plans to add further retailers in the new year and bring these new services to even more retailers and customers.


This latest milestone comes just in time for the festive season with 93% of urban-dwellers living within 1 mile of a CollectPlus store, and 90% of rural residents living within 5 miles of a CollectPlus location. With a mix of convenient locations across the UK, CollectPlus gives shoppers an easy way to pick up and drop off their online purchases this Christmas.


This reach ensures that CollectPlus keeps ahead of the changing needs of its customers, whilst maintaining a high level of customer satisfaction, with the network’s overall in-store experience being rated at 4.8/5.0 by users of its service.


Commenting on the 7000th store milestone, Dominic Taylor, CEO of PayPoint, said:

“A key requirement for modern retailers – large or small – is providing added value to customers. Adding a parcel service to a retailer’s offering brings new customers to store and, crucially, the benefits of the service are felt by retailers and shoppers alike. Thousands of retailers have chosen to use our CollectPlus service as, along with commission earned for every parcel handled, it provides additional footfall and additional basket spend.

“We’re hugely proud of PayPoint’s role in CollectPlus and the reception we’ve had from both retailers and customers. The fact that CollectPlus is present in over 7,000 stores is testament to the huge value that customers see in the service and the growing need for click and collect services in the UK. Our view has always been to make life easier for our customers and we’re committed to expanding the CollectPlus network to ensure it’s available wherever our customers are, and wherever they shop – especially given the increasingly blurred lines between online and offline shopping.”

Author: kimbarnard

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